From the Workshop
How the devices were made, and who they were made for.
The Keypad Nobody Could Read in the Dark: How 1,100 Complaints Became a Product.
A small Sydney manufacturer sold fifty thousand of its first device and then read every message it received. The second device is what the messages asked for.
The Order That Arrived Before the Launch.
A four-minute checkout test, an unlisted page, and a customer in Amsterdam who found it anyway. What a small company learned from order number one.